Refund Policy
REFUND & RETURN POLICY
Last Updated: August 2026
At Fozia’s Wear, we want you to be happy with your purchase. If you receive a damaged, defective, or incorrect item, please contact us so we can review the issue and assist you.
ELIGIBILITY FOR RETURN OR EXCHANGE
We accept eligible returns or exchanges when:
• You receive a damaged product
• You receive a defective product
• You receive the wrong product
• You receive the wrong size due to an error on our side
Items must be returned in their original condition and should be unused, unworn, unwashed, and free from stains, perfume, makeup, or any other signs of use.
The original packaging, tags, and accessories should be included where applicable.
TIME LIMIT
Please contact us within 3 days of receiving your order if there is a problem with your product.
Requests submitted after this period may not be accepted.
NON-RETURNABLE ITEMS
For hygiene and product-quality reasons, certain items may not be eligible for return or exchange, including:
• Used or worn products
• Washed products
• Products with stains, perfume, makeup, or other marks
• Products without original tags where applicable
• Products damaged after delivery due to customer use
• Items purchased during a sale or special promotion, where stated
DAMAGED OR INCORRECT PRODUCTS
If your order arrives damaged or you receive an incorrect item, please contact us as soon as possible.
Please provide:
• Your order number
• Clear photographs of the product
• Clear photographs of the packaging
• A short description of the problem
Our team will review your request and let you know the next steps.
REFUND PROCESS
If your return is approved for a refund, the refund will be processed using the applicable payment method and according to the procedures of the payment provider.
For Cash on Delivery orders, we may request appropriate payment details to process an approved refund.
Refund processing times may vary depending on the payment provider or financial institution.
EXCHANGES
If an eligible product needs to be exchanged, we will try to provide the requested replacement subject to product and size availability.
If the requested item is unavailable, we may offer an alternative solution or refund where applicable.
RETURN SHIPPING
If the return is due to an incorrect, damaged, or defective item caused by us, Fozia’s Wear may cover the applicable return shipping cost.
If a return is requested for another reason, the customer may be responsible for return shipping costs.
ORDER CANCELLATION
If you need to cancel an order, please contact us as soon as possible at info@foziaswear.com.
Once an order has been processed or dispatched, cancellation may no longer be possible.
SALE ITEMS
Sale, discounted, promotional, or clearance items may have different return or exchange conditions.
Please check the product or promotion details before placing your order.
CONTACT US
For return, exchange, or refund questions, please contact:
Fozia’s Wear
Email:
info@foziaswear.com
Website:
foziaswear.com
Please include your order number when contacting us about an existing order.
FOZIA’S WEAR
More Than Fashion, It’s a Lifestyle.
Be You. Be Beautiful.